I purchased a vehicle with significant preexisting malfunction and damage known by the selling agent and not disclosed. Winter Park Auto Exchange has been notified with supporting documents but has refused to address it and has avoided attempts to resolve the issue costing thousands of dollars the day we drove it off the lot.

I visited this dealership to view a 2010 Mercedes sprinter. The van seemed in good condition but I was concerned as there was a DEF low level warning light illuminated and it showed that the vehicle only had 9 starts left. I pointed out my concern to the sales associate, Jesse, and he had some of the mechanics fill the DEF however the low level light remained on. Jesse assured me that the light would probably go out itself or that the warning light would just need to be reset which was a simple fix. We had driven all the way from Lake worth and were keen to make the deal so we decided to take his word for it and left a deposit for the vehicle. A week later we drove back up to collect the van and pay the remaining balance. Again Jesse assured us that the DEF light would be a minor issue, however shortly after leaving the lot an additional check engine warning light came on. Reading the manual we found it was caused by possible contamination in the DEF tank. First thing the next morning we inspected the tank only to find a yellow creamy liquid inside. We took it straight to a Mercedes mechanic who opened the tank and found that the whole system had been contaminated by something greasy and non DEF being poured into the tank. Unfortunately due to the level of contamination the whole pump, heater module and injectors had to be replaced and the tank removed and thoroughly cleaned. The full cost of this repair was $2680.53. The mechanic agrees that the damage was most likely done whilst something was mistakenly topped up at Winter Park Auto Exchange.