Mattress City
401 N Rawhide Dr, Olathe, KS 66061
913-780-0008
PHOTOS AND VIDEOS
Furniture Row
Serving the Olathe area.
REVIEWS Write a Review
10/17/13
Provided by YPmobileMy
wife and I purchased a mattress set last night (10/16/13) from this location.
While Paul, the person helping us, was kind, he did not mention the important
yet ridiculous return policy. Mattress City will not accept returns or
exchanges if a bed has been removed from the factory sealed plastic. I do not
know about you, but nothing I buy and plan on using stays in its packaging. How
reasonable is it to ask you customers to sleep on a bed wrapped in plastic
until they are certain it is right for them? Needless to say, my wife woke 4
times and made it clear to me throughout the night that our initial assessment of
the product was wrong. Happy wife, happy life, right? It goes without saying
that if we continue to use the bed, I will have neither. We are willing to pay
more money for a product better suited to my wife's comfort. Paul, however is not
willing to help reach a reasonable solution, which would keep a customer happy
and ensure future business. We spent just under $450, which by no means is a
lot of money, but it is a nice chunk. In the end we are out the money, on a
decent nights rest, and left with something we do not want. If you do purchase
product from Mattress City, keep it in the bag and do not allow the bag to be damaged.
- General Info
- Mattress City has been locally-owned and operated for over 30 years. We have always had the lowest prices and the best customer service in town. With over 60 mattress sets on display, we have something for every comfort, quality, and budget need. Please visit our showroom and let our experienced sales staff help you sleep better and save money! We carry all major name brands, including manufacturers who offer excellent quality and value. We are committed to serving our community and contributing to many charitable organizations right here in Kansas City, so our neighbors in need also have a mattress to sleep on.
- Extra Phones
Phone: 913-780-2960
Fax: 913-780-2960
TollFree: 800-223-3985
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Categories
- Mattresses, Bedding, Beds & Bedroom Sets, Furniture Stores
- Services/Products
- Mattresses
- Payment Options
- Brands
- Restonic, Superior, Tempur,Hybrid,Beautyrest, Tempur-Pedic, beauty rest, posturepedic, sealy, simmons, tempur-pedic
- Neighborhoods
- Mahaffle - Westerfield, Westerfield, Mid-america Industrial Park
- AKA
KC Mattress City
- Other Links