Horrible. Zac comes across as "nice" and "honest" but an oil change and tire rotation turned into a squeak/creak which turned into an unnecessary repair (he said it might not fix it in his defense...) which turned into a leaking radiator and vibration above 60mph. Every time he touched my newer never-had-a-problem car something else was broken. All of these new problems were immediately apparent upon leaving the shop/getting home. His answer: coincidence, ice in the wheel well (there was none) and not his problem. I will stick with my old mechanic even if he is an hour away.