The guys were very professional and honest. I found the problem before they came and only needed 2 screws to fix it. he did that in 10 seconds. Since they came here I asked them to look things over. the only thing they said I might need was to replace the pulley which were 30 years old. he gave me a price that was reallt good. I said I was moving and asked if it was urgent, knowing it wasn't.he said no just maintenance. I paid them for the service call and that was it. I will definitly call them if I need any work on a garage door.Tthanks