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i.e.,We were forced to use Crites through our Home Warranty service for appliance repair on our Sub Zero refrigerator. The service man for Crites was a very large, heavy man and he used a ladder with no pads on the legs and did not put a mat underneath. This resulted in deep gouges in our wooden floor. Crites' insurance only covered one half of the cost of the repair. Careless and disrespectful of property.