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The UPS Store

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Mail & Shipping Services, Copying & Duplicating Service, Fax Service

43422 W Oaks Dr, Novi, MI 48377


Today: Closed

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1 Reviews
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Christopher R.


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Honest review telling my experience.1. First impression - walked in the store, saw a [female person] - I figured she worked there because she was behind the counter but was dressed in a baggy sweatshirt and was generally unkept and unprofessional looking (no professional attire, no uniform, etc).2. Came into this UPS store because a note was left on my door to pick my package up at this location (after 1 pm on the next business day) - which I did (it was actually 3 days after the sticker). Gave sticker and drivers license to [said] female employee and immediately noticed she was not in a good mood - no problem, everyone has good and bad days. She went in the back and came out 30 seconds later saying she doesnt have the package. Huh...? The little sticker says you should have my package?3. Female employee handed the sticker back to me and said I had to call and track the package. I asked if that was something SHE could do and she immediately replied, NO??? I stood there looking at her for a second in disbelief (and confusion...). This is the UPS store and you are suppose to have my package and you say you dont. Maybe you could check to see where the package is - as this is your responsibility? 4. I asked if the computer we were standing in front of had internet and she said yes but that was not her job to track my package. Huh??? What??? I didnt know what to do - which is when the female employee walked in the back room - never to be seen again (?).If you overall are not a people person or have bad customer service skills and dont want to help people out, maybe you shouldnt be working at the UPS store and dealing with the public. I think (unfortunately for all the customers of this UPS store) that [said] female employee is the owner of the store because most UPS Store locations are independently owned - otherwise I'm not sure how she could keep her job if she wasn't. IF YOU DONT HAVE TO DO BUSINESS AT THIS STORE, I WOULD RECOMMEND NOT DOING ANY BUSINESS HERE and trying out another UPS Store location. Other UPS Store locations near here would be: West Bloomfield, Farmington Hills, Wixom, Northville.

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General Info
The UPS Store #0582 in Novi offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - West Oaks II Shopping Center.
Extra Phones

Fax: 248-347-1890

Regular Hours
Mon - Fri:
Mail & Shipping Services, Copying & Duplicating Service, Fax Service, Mailbox Rental, Notaries Public, Passport Photo & Visa Information & Services, Printing Services, Shipping Services
Payment Options
West Oaks II
Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.