most recent experience: I went there to get a gift a couple months ago. Not only was I completely ignored when I asked 3 different clerks for help I was also denied the use of my discount card (you spend $200 and you get 10% off once). Its really hard to get someone to help you get anything out of the jewelry case and sometimes you have to prove to them you have cash on you. Any questions regarding returns or employment opportunities are often met with harsh sarcastic quips.