Buyer Beware! I would give them a 0 if I could. Here is my experience with this company. They have a credit card on file so they can charge it every month to pay the rent on the unit. Every few months or so, I get informed that I haven't paid and in several of those cases that I owe a late fee (this has happened at least 5 times (one was legit because my bank's system was compromised and I couldn't get them the newly issued card information before they tried to run it). I call and they tell me the card was declined (in every case). To give them the benefit of the doubt, I call the bank, the bank tells me there have been no problems with the card (which I already know because all my, and my families, personal and business accounts are monitored very closely). I call them back and tell them there hasn't been a problem and they run the card and it's goes through. I asked them why the didn't call me, they said they did and I find out they called an old phone number. I had updated my number, in person, over a year ago, but somehow they don't have it on file. They told me they sent two notices to my address, prior to the "third" one I received, after the card was declined. But, I have not received these two prior notices. They are the ONLY place that card has been declined in all the years that account has been opened. Generally the staff has been good to deal with, but the manager I spoke with this last time was very unprofessional. Aside from her defensiveness and tone, she told me the declined card had nothing to do with them and it was between me and my bank. But, I'm starting to think the card or the bank aren't the problem. If this had happened one or two times, I could see where that might be possible. I'm now concerned that there may be some less than honest business practices occurring. But, I investigate fraud for a living (over 20 years), so maybe I'm overly suspicious. Maybe this is just a technical issue or some other unintentional issue on their end that they are unaware of or unwilling to investigate, I've been willing to give them the benefit of the doubt, but the more this happens to me without anything that can be explained on my end, the more suspicious I get. I hope this helps. As soon as I'm back in Cali, I'll be looking for a new place to store my things.