For the guy who wrote that he felt like they could care less about customer service don't worry you are not alone in that opinion. There are two exceptions and they are the two tall guys who work the gun counter a tall black guy and a tall white guy, both awesome guys. The older guys also tend to treat State Troopers and Henrico like gold because I guess they think their badges are shinier. Maybe this new year they will try and be more helpful like those two guys they have who are great and probably get paid less.