Hello, I wanted to take a few moments to compliment you on the performance on one of your Employees. Mike Baldoneiri recently installed two new Danze Rain Showerheads in our home in Chicago. The parts needed to be ordered from your supplier, and Mike took care of everything for us in a very competent and professional manner The BIG thing that impressed us was they there were some complications with the old Shower Regulator due to the complete stupidity and ignorance of the plumbers that built our beautiful condominium building ten years ago. Mike really stuck with this and made things work. I truly think that Mike went above and beyond our expectations in solving our plumbing problem and making things better. This was the best service I have ever seen from a plumber or any home service professional. You have captured us as a regular customer and we look forward to our next plumbing improvement project! Thank You!!