Extremely slow delivery and terrible customer service. I ordered and paid for a shoulder ice pack from Cool Relief LLC through Pricedrop dot com on 7/21, 9 days before shouilder surgery. I was assured of delivery NLT 7/30/14, the day of surgery, but item was not received. I was informed that there was an "error" in processing the order and was assured that the item would be "expedited" to me. The item was shipped by 2-day delivery from Oklahoma to Colorado, but according to USPS tracking information, was evidently not actually placed in the hands of the USPS until 8/5, and was not delivered until 8/7 -- 8 days AFTER surgery. Cool Relief LLC and Pricedrop dot com are both unreliable merchants, rendering the item essentially useless. Consumers are well advised to do business with any of the numerous other merchants from whom this type of item is readily available.