I have worked with the staff at this store twice and each time it was enjoyable. Last week, Alex, a staff member, took time to make sure I understood my plan and gave me some good tips and support after I left the store. They didn't try to sell me 'more' phone than I needed and I still like my phone after a week has gone by. Buying a new phone can be confusing, but the whole situation went as painless as possible. Thanks.

ABOMINABLE TREATMENT. I bought a phone to replace my son's lost phone - which meant upgrade, new contract etc of course. My son then found his original phone and I returned the new one in two weeks (30 day return policy). Since I had paid by check, though it had long since cleared my bank, they would not return my money there but I had to wait for it to be mailed which would take 4-6 weeks! I argued they had my money and their product. Even got their regional manager on the phone from the store. No good. Outrageous. Six weeks have passed and I am still chasing down MY $208 for a product returned long ago. Any other business would have put the money in my hand on that 12/20/08. Today is 2/3/09.