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VINTAGE KITCHEN

06/15/11

Provided by Citysearch
IN RESPONSE TO LAly:

Thank you for the honest criticism. The staff and I remember your table well and did find it interesting that in your review you failed to mention the fact that one of the women in your party was so drugged or intoxicated that she passed out on the table and slept through dinner which is why I intervened in the first place. OUR VERSION: 8:00 PM reservation on an exceptionally busy Saturday night for 5 guests upped to 6 guests over the phone earlier by one of the women in the party - we prepared a TABLE FOR 6 GUESTS. At 8:45 PM the party (45 minutes late) arrived at last with only 5 guests waiting on the 6th to join them. After 30 minutes and several visits from the server, the group finally decided not to wait any longer and to order at last - at 9:22 PM the group placed their order (as noted in the computer). With the exception of the one ""sleepy"" guest, ALL ordered chicken fingers and fries (from the children's menu). As dinner was being delivered, the server approached me to make me aware that one of the women was passed out at the table. Immediately I asked how much she had to drink and instructed the server to stop serving alcohol to the group and to offer the check, at which time the gratuity was added. However, ironically, as it turned out, the entire group was only drinking water, so it stood to reason that the woman must have become so completely incapacitated before actually arriving at the restaurant. The group then asked to split the check, which the server graciously obliged. When the woman who was passed out at the table then finally woke up, she argued that she wasn't hungry, didn't in fact order any dinner, and then threatened to walk out on her check. The server then again approached me for advice. Three of the women of the group were very reserved and polite, the other two were very vocal (including this reviewer). It wasn't until I had to threaten to call the police, phone in hand, standing at the table, that the two very belligerent and plaintive women actually paid their bill. While one woman (the reviewer in this case) was in fact very articulate that evening, her less responsive friend was the most unintelligible guest we've ever encountered in these many years in business, and I think that she knew that her ability to reason with the police at that moment would not have gone over very well. Two of the more quiet women apologized personally and sincerely to me for their friends' behavior as they left the restaurant after paying their individual bills without complaint, for which again I offer my thanks. However, as I said that evening to the others, PLEASE DON:T COME BACK TO THE RESTAURANT (the only time in my 25 year career that I've ever had to request this of a guest).. . . and at the end of all this nonsense, what was the amount of the added gratuity of the reviewer, you ask? For the time and trouble of the ""POOR GIRL"" who had to endure that kind of behavior as a server for almost two hours? $2.38! Seriously? You should be ashamed of yourself! . . . and ps. as anyone reading this comment has probably gathered by now, how the reviewer felt that she was treated had LESS THAN NOTHING to do with the fact that she was black and everything to do with how this group of young women conducted themselves in public - learn some manners ladies!

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LAly

02/21/11

Provided by Citysearch
MOST HORRIBLE EXPERIENCE I HAVE EVER HAD!!

I wish I could give VINTAGE kitchen less than a one. To be modest I would say their customer service is VINTAGE as in old-fashioned or obsolete, and I do not mean this in a nice way. First and foremost my friend booked a table for A PARTY OF 5 for her birthday. When we arrived it took KATE 20 minutes to bring water, then it took us an hour and 15 minutes to receive our food. KATE explained that because we did not order any starter courses that our food would take longer. Ok, does that mean you're just going to put off cooking our food because we're not spending enough money? I chose not to debate. When we recieved our food, it did not look appealing in the least bit, it seems they put more effort into plate presentation than into the dish itself. My food was horrible, the fries were brown and soggy at the same time, and my cole slaw was so bitter I couldn't finish. As opposed to complaining I just asked for me check, only to have KATE tell me that they have added a 20% gratuity on TOP of the horrible food and service. Mind you TIPS stands for ""To Insure Prompt Service"" and there was NOTHING prompt about my WHOLE experience. Also, in their menu it clearly states that only parties of 6 or more will have gratuity added to the bill. The OWNER PHILLIP CRAIG THOMASON actually made an appearance at the table TO ARGUE GRATUITY WITH ME. He spoke to me as if I was a moron and told me simply ""I will not argue semantics with you"" however his reasoning for the gratuity was, that what he ""meant"" by the gratuity statement which is a ""corporate policy"" according to him, was that it has nothing to do with the head count, but because he SET THE TABLE UP FOR 6, he reserved the right to add gratuity. I'm sorry, are you not arguing the semantics of your own clause? Regardless of the fact that my friend BOOKED THE PARTY FOR 5, and ONLY 5 OF US DINED, because you SET THE PARTY UP FOR 6, you are now adding insult to injury by trying to ""force us"" to pay gratuity for horrible food and service. Now I happen to work in a restaurant and I know that a party is defined by its HEAD COUNT not by a party set up that is ridiculous, and I also happen to know that it is ILLEGAL to FORCE someone to pay a GRATUITY. A GRATUITY is a VOLUNTARY service, and I told him this, and his was response was ""I'm sorry you feel that way, but it's corporate policy."" And then when my friend tried to explain to him that she did not order the Entree size of a particular meal, but had ordered the appetizer size, and had we been familiar with the portion sizes she would have said something earlier, he then proceeded to argue with HER! He said, and I quote ""Do you know that if you don't pay this entire bill, the remainder would have to come out of her pocket, would you really do that to this POOR GIRL? Who has worked all day and done nothing to you? You are going to make her pay for YOUR meal? What kind of person would do that?"" I was disgusted. What part of customer service entitles you to go toe-to-toe with your customer like that? Here this grown man was intimidating a group of women, BLACK women at that. And it is MY PERSONAL OPINION that he added gratuity to our bill because he believed that we were not going to tip because we were black. And that is why he gave us that bogus explanation about party set up being the reason for gratuity. I will never in my entire life dine there again, and I will make it a PRIORITY to tell my friends about this experience.

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craigsimone

09/13/10

Provided by Citysearch
horrible food and service

So i took my family out to dinner to the Vintage Kitchen recently, looking forward to a nice gourmet style dinner and boy were we disappointed. The service was horrendous, we kept asking the waitress when our meal would show up, and she kept telling us that they were a little backed up and the food would be right out. Almost an hour and 15 minutes later did we get our COLD food that needed to be sent back. Once we did get a hot plate (looks like they just reheated the stuff they originally gave us) the food tasted less than average and i think we would have been better off eating a the local Mcdonalds. To make matters worse, my son and wife got sick once we made it home, we are not sure it was the food but it would not surprise me if it was.

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brookitus

07/31/06

Provided by Citysearch
Fabulous food, Wonderful service!

Vintage Kitchen is a great restaurant in Dominion Tower on Waterside Drive. The ingredients are from local growers and farmers, and the service is top-notch. You must try their mac & cheese with black truffles. It's to die for!

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DETAILS
Hours
Regular Hours
Mon - Fri:
Sat:
Categories
Restaurant Management & Consultants, Restaurants
Payment Options
Price Range
$$$
Neighborhood
Downtown Norfolk
AKA

Vintage Restaurant Group

Other Information

Parking: Garage

Wi-Fi: No

Bike Parking: Yes

Attire: Dressy

Wheelchair Accessible: Yes

Takes Reservations: Yes

Outdoor Seating: No

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Data provided by one or more of the following: DexYP, Data Axle, Yext.