Sorry, but I have to vent and tell my story of horrible customer service! Being a Mom of a child with many allergies, when it comes to fast food, we are limited. My son's only choice is often hamburgers from Wendy's , BK and White Castle. Well, BK offers Chicken fries he can have and not long ago they got rid of the Chicken Fry KIDS MEAL. I have never had a problem still getting this kids meal though. Most BK's have been gracious to sub the "tenders" for the "chicken fries"

Well NOT BK on Mundy drive in Noblesville. ...

I went there today during a second attempt. (thinking maybe a different employee or manager would be more helpful) The lady raised her voice at me and said "I told you we won't substitute!" After asking to speak with the manager, explaing the allergy situation and offering to pay more if needed...The manager's response was "You will have to purchase your kid and adult meal if you want chicken fries, we have a store policy of no sustitutions" and due to the fact that I have 3 kids, I was concerned about the toy issue...FYI, they will not give your kid a toy if your last resort is to purchase him an adult meal.

Needless to say, I left and drove 5 min up the raod to another BK, no problems. I am so frustrated and can't beleive that in today's economy, you will turn down customers... even one's willing to pay for substitations. ..."Have it YOUR Way, BK"!