I had very disappointing experiences at this location. I checked in online at about 5pm on a Monday. When I arrived at the store 10 minutes later I was acknowledged by one of the stylists and sat down (she never verified that I was checked in but she knew I was there). Seeing as how i'm fairly regular at this location I assumed she knew I normally check in online and my place in line was noted. While the three folks ahead of me were served additional people came in about 20 minutes after I arrived. After the last of the people in front of me were served I was ignored and the person who arrived 20 minutes after me (30 minutes after I checked in) was served ahead of me. This is the 2nd time this has happened to me at this location. I can't imagine why others have received priority over me but I'm not going to return for it to happen a 3rd time.

It is a highly recommended hair salon for the whole family. Our whole family goes there to get our haircuts and I also get my blowdry there too. The most important thing is that no matter who cuts your hair, you will walk out with an excellent haircut.

Nothing Great about Great Clips. They have no concept of customer service. I made a simple request that they cut my son's curly hair with scissors. They said "no problem" but out came the electric clippers and away she goes! I asked her to stop and please cut his hair with the scissors. She continues to cut with the clippers. She says they cut the same!!! Really???? What school did she go to. To get her to stop I had to remove my son's cape and take my son out of the chair. We went across the street the HAIR CUTTERY. They did a beautiful scissor cut as requested and fixed the terrible mistake that "Great Clips" made. Next time HAIR CUTTERY ACROSS THE STREET FOR A GREAT HAIR CUT!!!!! They aren't even one star but had to put that to get the post up.