after 5 years, changed my membership from yearly to monthly without telling me. Took 2 extra months dues out of my bank account, then made me come in to sign cancellation form. After doing so and turning in my key fob, refused to give refund as "that's not how they do business." I went in with contract, and stated I hadnt come in to talk to anyone because they checked the key log and I hadnt used my key to come in. Hard to do when it was turned in a month previously. Took forever to have anyone contact me also.