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09/10/09Provided by Citysearch
I went to Lasagna last Monday night (9/7/9) at around 7pm with 4 friends. None of us had ever been. None of us will ever go back.
We were seated and placed our order with our server, ""Alfredo"" (according to the receipt printout). 1 Mussels appetizer, 2 pasta entrees, 1 veal, 1 chicken, and 1 lasagna. After about 20 minutes, a food runner eventually brought bread over to the table. It looked delicious, but was only so-so. The bus-boys were pretty attentive in refilling our drinks.
After nearly an hour, the 2 pasta dishes and the chicken parm were brought to the table by a food runner (the waiter hadn't been back to the table since taking our order). Each dish was cold. Not luke warm, but cold. The veal and the lasagna came out shortly after in the hands of another food runner, both were also cold. Everything was sent back immediately.
At that point, the empty (for the past 20 minutes or so) bread basket was finally taken away from the table. The mussels appetizer never came.
Around 3 minutes later the waiter (remember him? Alfredo! Yea, we had forgotten, too!) returned with the food that was visibly hot (microwaved? whatever, at this point we were just hungry and ready to get out of there! chalk it up to a loss...oh well!). Alfredo then made the comment, ""I don't know why it came out cold! Please enjoy and I'll take care of your coffee and desserts tonight."" Alright, nice gesture...
The food was all mediocre, at best. The pasta portions looked pretty large, as did the lasagna. The veal looked terrible. The chicken parm didn't look bad. Certainly, no one raved. We were happy to be in the company of each other and that's about it!
A bus-boy took our plates, boxed our leftovers for us, and brought dessert menus. Upon his return with our leftovers he took our order for 3 desserts and 2 coffees. The desserts were good, but not spectacular. Alfredo was still nowhere to be found.
Our check came including the 2 coffees (the desserts showed up on the bill, but were comped) AND the mussels appetizer that we were never served! Well, clearly this was a mistake...shouldn't be a problem. We'll just ask another waiter to get Alfredo for us to correct our bill.
When Alfredo came by, I said to him, quite pleasantly, ""You forgot to take off the mussels, and the coffees are on here, too"" to which he replied, angrily, ""Why shouldn't I charge for the coffee?"" Stunned, I shook my head and started to respond that he had previously told us, quite clearly, that he would take care of our coffees AND desserts. But, whatever...I'll pay for the coffees. Really not that big of a deal! Then he orders me ""Say PLEASE! Don't just tell me what to do!""
Wow, I don't know what happened to our quiet inattentive waiter, but I liked that guy a lot better! Meanwhile, he left with the check, presumably to correct it, but at this point anything was possible! My party all discussed how strange the whole dinner had been and we were happy to be leaving.
Then Alfredo returned. He walked directly over to me and leaned over to whisper into my ear. He even put the bill up over his mouth to shield his words from my other guests... Then the most absurd comment I've ever even heard about a waiter saying to a patron: ""You're a d*ck; I'll treat you like sh*t!""
Wait, what?! Surely, I didn't hear that correctly...so I questioned him, ""Did you...just call me a d*ck?"" Well, indeed I had heard him correctly, Alfredo responded, loudly enough for the entire restaurant to hear, ""YES! AND I TREAT YOU LIKE SH*T!"" Requests for the manager and/or owner left me with responses that Alfredo is both, the manager and the owner.
Okie dokie...if that's the way it's gotta be? The bill had been corrected. And exact change was left. As did my party and I, stunned, confused, and generally unimpressed with both ""Lasagna"" and our waiter Alfredo. Well, at least I know why they decided not to name th
12/12/08Provided by Citysearch
I'm only giving them 1 star because the food was edible and I didn't get sick. Like the previous review in November we ran into a nasty waiter who was eating and ignoring us. The host/waiter seemed like we were interrupting him and treated us with disdain. Because we were neglected we were able to take time to look around and the establishment needs a thorough cleaning, I'm not sure it would pass a health inspection. The food was okay, not special, in fact I think it was about as good as a frozen entree.
DO NOT WASTE YOUR MONEY OR TIME ON THIS PLACE.
When we spoke to Noury who is the manager he was beyond rude, I have no idea how a place like this can continue operating as it appears this was NOT an isolated incident.
11/03/08Provided by Citysearch
From the moment we walked in we were treated rudely. The man who seated us and looks like he ran the front was so rude I was shocked. He acted as if he was doing us a favor by seating us in this empty restaurant. We ordered drinks. The drinks were not good at all. The food however was pretty good but the service was ABSOLUTELY TERRIBLE. Honestly I don't know how this place makes any business with someone as rude as he was working there. As soon as our plates were cleared away they brought us the check without us asking for it. We were not ready to go, so we continued our conversation. The same man who seated us came over and basically said if we weren't ordering anything else than they wanted us to leave. When we paused by the door to put our coats on he came over and held the door open so we would go. We were all baffled by this and couldn't believe anyone who worked in a restaurant would treat customers this way. Especially because we did nothing wrong. We were three friends out to dinner, we had drinks and dinner and were done in less than two hours and we tipped well. I really don't understand it but this man was RUDE RUDE RUDE. I would not recommend Lasagna to ANYONE.
07/10/08Provided by Citysearch
I do not usually write reviews like this but this restaurant deserves to be shut down.
I was a regular customer in the past. They have me in their computer system as well. So today I ordered 2 Linguine Carbonara which had a lot of hair in it, both of them. I called them up and they refused to reimburse me and were extremely rude. I told them I am an old customer but obviously the person who attended the phone did not care because of his arrogance and crappy attitude. Apparently the manager was on vacation and the owner refused to reimburse.
If you want to get sick by all means go there. They should have a side order of Hair on their menu. They gave it to me for free in my Linguine Carbonara.
I would give it ZERO STARS.
The health inspector should stop by this restaurant for sure.
08/20/07Provided by Citysearch
I literally just signed up for a citysearch account solely because of the terrible experience I just had at Lasagna. My friend and I ordered an appetizer of mozzarella sticks and a plate of gnocchi to share (recent college grads are on a strict budget). When I picked up my second bite of food, there was a crushed spider-looking creature underneath. The staff assured me that the insect was not from the kitchen - not that the origin of it is really of my interest.
We sent the gnocchi back to the kitchen; they still made us pay for the appetizer. Don't go here ever.
11/10/06Provided by Citysearch
I've been to many of the restaurants in this neighborhood and have been satisfied but this place was horrible. The place had insects throughout the restaurant (esp. near the kitchen) and when we asked to see the kitchen, we were refused. The service was absolutely horrible after that, which is expected after asking to see the kitchen I suppose. One of my friends got sick that same night (she had the Shrimp and Scallop Lasagna). Always be wary of eating at a restaurant that refuses to show the kitchen. I hope the dept of health inspects this place because no diner should have to go through this type of experience.
07/28/06Provided by Citysearch
I write a lot of reviews on City Search and rarely a bad one. But Lasagna deserves every negative adjective you can find. The food is bad. The service is horrific. The waiter ignored us for ten minutes, the restaurant was empty, got our drink orders wrong, got one main dish order wrong and the disappeared for another ten minutes before we could get the check. Eat here, knowing that the food is bad and the service is worse, much worse.
05/08/06Provided by Citysearch
I ate here with several friends last night and the experience was worse than awful. The staff was incredibly rude, the waiter ignored us and the food was cold when it was finally served. When we mentioned this politely to the manager he acted as if we had done something wrong. I don't write many reviews and I'm not a picky restaurant diner, but this was perhaps my worst dining experience since moving to new york two years ago.
04/07/06Provided by Citysearch
I have been there many times and really enjoyed the food and the excellent service. There must be a new owner because the place has really gone doewn hill since the last time I was there. The service went from excellent to terrible. We had to ask for water multiple times, there were no paper towels in the bathroom and even after informing a staff person they still were none an hour later. The orders were delivered to the wrong table and we had to flag down the owner several times. The place which used to be packed until very late was practically empty on a Friday night by 10:00. When I asked the owner (who was horribly dressed) what happened to the service he did not apologize and said that they were short staff. All in all a very disappointing experience .
02/12/06Provided by Citysearch
My husband and I went here on a Friday night. We got there early and by the time we left the place was packed. The food was great- we had the stratachilla soup, which was amazing, a pasta, and a chicken dish. We both loved everything. I was tempted to try the dessert because I've heard rave reviews about it, but we were stuffed, as the portions are fairly large. The hosts were very nice, as was the ambience. I can't wait to go back!
07/18/04Provided by Citysearch
When visiting New York last week, we were recommended to try Lasanga. It was disappointing. The food was slow and when it actually did arrive, the order was taken wrong. One member of the group received their meal 20 minutes after the rest and the meal that was sent back to get the correct type of fish still came back incorrect. The only saving grace was the bottle of wine that was given to us in regards to the poor service at this restaurant.
07/08/04Provided by Citysearch
The dining room feels a little like a basement with low ceilings and a need of fresh air, but the staff is happy and helpful. Reasonable prices and laid back atmosphere where they will keep your wine glass full instead of rushing you. Consider getting their specials, especially the amazing Chicken Cordon Bleu.
06/18/04Provided by Citysearch
we walked in to the resturant, squeezed by our (to be) waiter (who ignored us and didnt step to the side), and straight up to the host (he was busy talking to the bar tender). The host had asked if we wanted to sit outside, mind you it was raining. Then we were sat in the worst seat in the half-empty room. i asked if we could sit at one of the empty booths in the back. The host said that the tables were reserved. No one ever came to sit there. in fact, no one else came into the resturant after us. it was almost empty when we left. i had the ravioli, it was ok, at best, and small. my boyfriend had the lasagna, he said that it was nothing spectacular. note: they were re-modeling the interior, so the ambiance rating might improve.
08/03/03Provided by Citysearch
I went to Lasagna with a group of seven other friends and all of us had nothing but good things to say about this restaurant. The food was incredible, and the service very friendly, attentive, and prompt. All of us loved our dinners. I had the Mushroom Lasagna and all I could look forward to today was my leftovers. The Fusilli with Chicken that I tried was also wonderful. The prices were reasonable for New York. I would definitely suggest Lasagna Restaurant. (Because the restaurant is small, if you're going with a large group I suggest reservations, but there didn't really seem to be a general wait issue.)
- Extra Phones
Primary Phone: 212-308-8580
- Regular Hours
Mon - Sun:
- Italian Restaurants, Bar & Grills, Breakfast, Brunch & Lunch Restaurants, Caterers, Family Style Restaurants, Pizza, Restaurant Delivery Service, Restaurants, Take Out Restaurants
- Payment Options
- Price Range
- Midtown Manhattan, Turtle Bay, Midtown East
- Other Information
Parking: Street, Lot, Free
Bike Parking: Yes
Good For Family: Yes
Good For Groups: Yes
Wheelchair Accessible: Yes
Cuisines: Delivery, Caterers, Family Style, Take Out, Breakfast, Brunch & Lunch, Italian, European, Continental, Bar & Grills, Pizza
Alcohol: Yes, Full Bar, Wine
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
Good for Kids: Yes