I told the dentist I was experiencing some pain around the back left molar area of my mouth, and I was concerned I may have a cavity. After reviewing the X-rays, I was told I do not have a cavity and the pain may be a result of an impacted wisdom tooth. Grateful, for this information I started to feel more at ease. After a quick exam, I was told I needed a deep cleaning, the dentist immediately got up to tell the receptionist that they should bill my insurance for a deep cleaning. When he returned, I informed him I am not interested in a deep cleaning and only would like a regular cleaning today. He huffed and said fine regular, then immediately pulled out the equipment to polish my teeth.

As someone that has gotten cleanings regularly since I was a young child, I felt like I fairly knew cleaning process and the polish would happen last. After he polished my teeth, he said all right, all done. Confused and not wanting to argue – I made my way to the lobby. When I arrived in the lobby the receptionist informed me that I owed an additional $5 fee for the “Prophylaxis” polish – worth noting $220 was billed to my insurance company.

$10 copay in total and still no cleaning. I asked why I would have to pay an additional fee if I did not receive a cleaning. They stated that because I needed a deep cleaning, they did not perform a regular cleaning on me. I stated I wanted to make 100% sure that the cleaning was not billed to my insurance company – as I did not receive one. I don’t trust this dental office and I will be following up with all dental boards, Department of Health, licensing departments and my insurance company to report this behavior. My opinion is this dental office is a racket to price gouge, commit insurance fraud and inconvenience the public

The worst customer service! I clearly remember why I hadn't returned to this dentist. The doctor and his receptionist are unmannerly and rude. They spent 15 minutes billing me $5 for a supposed bill dating JULY 2011. Now I clearly remember why I visited other dentists. Nasty people! Unpleasant experience.Still stuck on paper notes. Paid the $5 and didn't bother to stay for my appointment.