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22 Reviews
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Provided by Citysearch

We currently have a 4 yard dumpster through WSI that gets dumped bi weekly. I recently called them to switch to a weekly pick up and the lady asked me why. And i said because we have more garbage.( Why ask why any how im paying you to pick up???) She told me she cant because i must be hiding something! SERIOUSLY??? This was just to funny not to post. Any how WSI We have just got off the phone and order another dumpster through another company. Thats what you get for being frickin weirdos!

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Provided by Citysearch
One star is way too much for this ""service""


Without knowing, my guess is that TequilaVirg has employment with Waste Services of Florida. Sorry Virg if I am wrong, but I side with many of the previous comments and seemingly ALL of my neighbors in the Wesley Chapel area that this company is very unreliable when coming to non-household waste. They don't wish to take anything beyond a little garbage can that we must provide ourselves.

I'm a new homeowner of a home that needs A LOT of attention..unfortunately, A LOT of waste. Remodeling a bathroom, yard waste is just the beginning of my 3 week adventure. I'm not new to home ownership, but I am in FL. I am respectful to not provide too much waste and keeping to the company's ""guidelines."" Again this morning, our garbage service provider...didn't provide the service I am paying them to do.

I do enjoy like many FL residents garbage pick-up twice a week, but I've never had garbage requirements down to the inch and ounce of what will be collected. Bundled yard limbs are ignored thats within THEIR tight restrictions and anything that a 7 year old can handle in weight is probably too much for my garbage man.

I called this morning and the representative who could really care less of my issues. She didn't bother to ask for my name or address. This tells me loud and clear, they don't give a damn. The contract with the neighborhood/county must be pretty solid as competition doesn't exist...well, unless I want to take my garbage elsewhere. Exactly what I was told over the phone.

Very impressed...wow.

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Provided by Citysearch
Great Service!

We have been in Riverview, FL for one year after moving from Western Pa. I was looking for some info on recycling and ran across the City Search reviews of Waste Water Services of Florida and I had to post our experience with them and our appreciation of the services they provide.

I have lived in many cities in many states including California, Texas, Illinois, New York and Pennsylvania and this is one of the best waste services that we have used. They pick up regular garbage twice a week plus they pick-up recyclables once a week and that includes paper products and plastic, aluminum and tin/steel cans and they also pickup yard waste once a week. They ALWAYS make their pickups and are very courteous.

Perhaps it is the local office and/or drivers but many of the prior comments were not reflective of the company as a whole.

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Just My Opinion


Provided by Citysearch
Got Garbage?

Got garbage??? Plan on keeping it that way if you have Waste Services as your garbage removal company. This is now the second time this month that my garbage has not been picked up. Last time we called and customer service was apologetic. However, since their offices are closed on the weekends, we are left with no choice but to wait until Monday to hear back from them and hopefully get our garbage picked up. While Im on here, I must also comment on their trucks. There's nothing quite like hearing beeping, squealing and squeaking at 4:30 on a Saturday morning. And to have your garbage still on the curb after hearing that is....well...unacceptable. Waste Services STINKS!!!

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Provided by Citysearch

I am very disappointed in this company. My HOA signed a contract with Accurate Waste who got bought out by Waste Services...so needless to say, I got stuck into a contract with them. I received a letter stating they were cutting back on their recycling program and would only pick up blue bags twice a month. This will require a lot of storage of trash on the homeowners end if they choose to participate in recycling. The letter however did not state anything regarding paper recycling, so we assumed it would stay the same. I was very upset this morning when I found my nice recycling crate (purchased by ME) GONE! I called and was told they do not recycle paper anymore. Period. So the driver must have thrown it out! Of all the companys going ""green"" I would expect more from my trash service. I cannot wait until this contract is up for a re-bid!

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Provided by Citysearch
never had worse waste service in my life

I don't think there has been a single week in the one year I lived here when all my trash and recyclables ware picked up. Each time, at least a few pieces of trash were thrown across my driveway and yard, occasionally entire bags of trash were left behind.

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wayne spillers


Provided by Citysearch
Horribe Service, Arrogant Operators

If they forget to pick your trash up, and you call the company. They will tell you that it wasn't close enough to the street. When it was 3 feet from the pavement. In short, if the driver forgets, which is not just every once in awhile, and you complain, they make excuses and you don't get the trash picked up.

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Provided by Citysearch
Friendly Customer Service And Reliable Guys On The Truck

I called for new service and the office woman was very friendly and helpful in starting up my account.

The men on the truck have done a great job so far. Since I just moved into an older house I have had an excess amount of trash. I have tried to portion it out so I don't overload the guys. Every day after pick up, I go outside wondering if they left anything. Nope, they take it all. I am very happy to have them pick up trash at my driveway and not leave a mess behind. It sure beats going to the dump. If they didn't come so early in the morning I would tip them.

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Provided by Citysearch
Just Trash.....people and service

The worst customer services. Very rude! Our services had stopped because we were unpaid. We had a child in the hospital so some bills got overlooked. I sent in payment and called to be informed that they sent 3 notices to us. There were no notices sent and no phone call I have gone through all mail and phone list. The customer service rep wanted to argue with me about it. Just unreal now I know why there are so many bad reviews for them. Hope I can find a new service.

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Provided by Citysearch
Excellent Service!

Customer for 6 years, switched from waste managament, and get MUCH BETTER SERVICE !!!! They take every thing as lon as its under 48"" and can be carried and they never leave a mess ! If you have a mess its probably animals getting into the garbage especially more ten one place !!! always on time and neat!!

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Provided by Citysearch
Customer service always is the key to success Take it from Mauren!!!!!!

Well This Morning 12/10/08 I wake up and find my garbage is still out on the curb without being picked I take a look at my neighbors garbage and there garbage was picked up. I called the New port richey Office for WSI of Florida and dialed option one and then dialed for option 2 I quickly was transferred to a Customer service rep by the Name of Maurene and updated her on my Garbage not being picked up this morning she stated fine and then proceeded to take a look at my account and stated there is nothing there on why my garbage was left behind she advised me to go ahead and leave my garbage on the cub and she will put in a (Missed ticket) for the driver can come to my home and pick up my garbage I told the rep Thank you and she was very friendly. I will be updating this page to post if and when they came to pick up my missed garbage

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Provided by Citysearch
Worthless, Un-American, Criminal

Discriminitory and spiteful- un-American service. A worthless bunch of thugs and rogues running a service that is neither helpful or caring enough to be a business. The Pasco County Commisioner should pull their license and the replacement service should be regulated allot better than this one. These are criminals that shouldn't be given the priveledge to operate a business within our community. I don't know what it is about trouble with garbage service in Pasco county but it truly needs to be addressed. I'm sick and tired of incompetant useless services in Florida.

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Provided by Citysearch

Everything was fine until one day they stopped picking up my garbage. I assumed it was a mistake the first day and then the following pickup day they skipped my garbage again.

I chased down the truck and asked why - the guy said ""You?re not on the list"".

Come to find out Waste Services screwed up and listed me as unpaid ( I was fully paid). The girl at customer service was an idiot and insisted it was somehow my fault. She said they sent out notices, which was a bare faced lie.

The guys that pick up the garbage do a fine job, but if you have a problem plan on arguing with their stupid, rude, arrogant customer service.

I hate to see CS jobs go to India, but after arguing with a pinhead like this girl - I say unemployment is good for her.

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Provided by Citysearch
Trash all over my neighborhood

I get service twice a week. But for god sakes dont leave a mess all over my street. I dont want to see my neighbors trash in the morning. The rodents love my neighborhood. You get what you pay for I guess. If gas was not so expensive I would drive to the dump myself.

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Provided by Citysearch
Garbage for garbage

My title says it all for Waste Service of Florida. Without any notice they took over rubish removal, or better stated they got the contrat to remove trash when they want. They have missed my pickup (Placed in the Street) many times. Thier drivers seem to love skidding to a stop with the squeel of the brakes. I think they take pleasure on leaving just a little.

It is not rocket science. I hope we as payers of the ""lack"" of service get the opportunity to boot WSI into the dump.

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Provided by Citysearch
Worse trash removal ever!!!!!!

the absolute worse trash service that I have experienced after living in 8 other cities. Service is extremely poor. They left my trash on my curb for over one week and when I called to get service, then the phone line was busy. How can an AUTOMATED ANSWERING MACHINE be busy. It then directed me to leave a message in which the mailbox was full. I eventually had to remove the trash myself and this was a service that I was paying daily for!!! I plan to get my HOA involved and drop the contract with Waste Services.

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Provided by Citysearch
Waste Service of Florida

They have not picked up my trash for over a week now. They drive down the street picking up whatever house has the easiest, and forgets about the others. The customer service on the phone is horrible. The people are rude and nasty on the phone. What kind of service are we paying for???

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Provided by Citysearch
Poor Service, No Answer to Phone Calls

Collectors failed to pick up a television I had with my trash. I called to find out their policy and how to schedule a proper pickup, but NEVER got through to a company rep.

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Provided by Citysearch
Bad Unresponsive service

Since WASTE MANAGEMENT pulled out ,our LAND O LAKES neighborhood ,has been getting spotty at best service. Our trash has not been picked up ,since 15 Feb it is now 27 Feb. The phone is always busy. Eevn called PASCO COUNTY , who oversees the contracts , cannot do much about it. Paying for bad service. Not good at all. Will be taking my own trash to the dump. WASTE SERVICES STINKS.

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Provided by Citysearch
better than Waste Management any day!

Yes, their number is ALWAYS BUSY !!! Can't get through to these people at all. .... However, they have given me much better service than Waste Management ever did, so for that, I appreciate their service.

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