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mannyjv

07/21/16

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Literally the worst experience with any company I have ever interacted with to-date. We agreed to a two shower job for a reasonable price and an installation date was scheduled. The first shower in our master bathroom went well. However, the installer attempted to pass off a brushed nickel shower door frame, that was spray painted black, as oil rubbed bronze. The spraypaint was already chipping off! So, I obviously voiced my opinion and the installer agreed to correct the issue. My wife and I only experienced grief from this point up until three months later when the job was finally completed. The date on the original invoice was 4/20/2016 and the final installation was on 7/20/2016. We received excuse after excuse and were even stood-up days in a row waiting for the seemingly hopeless job to be finished. Many vacation hours were used on these incompetents. I was even told that the second half of the job would be free at one point, so I was left on the hook like a patiently waiting fool. After waiting probably another month and a half, my wife and I finally had enough. Our daughter has been using our shower for 3 months and we have a baby shower next week and didn't want the unfinished bathroom to exemplify the poor decision we made in hiring this company. I AGAIN called the company and finally spoke to someone who seemed like they were going to give us the reprieve we deserved, after foolishly waiting so long for a simple shower door install. I was told that the "balance of what you owe" would be free and that the job would finally be completed the following week. Okay, so AGAIN I was at ease and patiently waited. My wife had no faith that they would actually show this time, but I did. The installers showed up, late, but at least they made it. They did acceptable work and were pleasant people. Then came time for the final invoice. $525 didn't seem very complementary to me, and I explained what I had been told. After a discussion between the installers and someone at the office, I signed the invoice free of charge and thought, "I'm finally home free!!!" Nope... I immediately received a phone call from the same woman before, but with a rude and an aggressive tone. She apparently either regretted her offer to me and altered it, or forgot about it. She spoke to me in a very condescending manner as if I were a child after I waited 3 months for a shower door. When I tried to explain what I heard her tell me the week before, she kept interrupting me and telling me not to argue with her. When I really lost it was when she said, "I'm only going to take a credit card from you. I don't trust you. You can stop payment on a check." Seriously? I pride myself with my financial responsibility. My credit scores are in the 800s and I have never missed a payment in my life. Furthermore, my wife and I were being victimized for 3 months and she didn't trust us!?!? The worst part of all of this is that, early in the process, I actually referred them to a colleague of mine. Trinity Glass once again made me look like a fool by not being prepared with the correct hardware and extending that project, as well as leaving holes in her wall because the installers did not have a studfinder. Needless to say, Trinity Glass is the last company I will be using or recommending for future projects.

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anonymous

01/14/15

I found Trinity Glass/ Mirror online. After seeing their ratings, I decided to take a chance. The best decision I ever made. The owner Jeff, and his son did an excellent job on my projects. I can attest to the fact that their rating is for real, and I look forward to using their service in the near future to complete the remaining project task.Thank you again, TL

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DETAILS
Extra Phones

Phone: 727-877-4984

Hours
Regular Hours
Category
Paint-Wholesale & Manufacturers
Services/Products
Shower Enclosures, Mirrors, Window Glass, Surface Protection, Repair To Existing Units Both Residential And Commercial, Replace Worn Sealant In Residential And Commercial
Payment Options
Neighborhood
Glengarry Park
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