They first overcharged for a post-hole digger because the representative couldn't find the appropriate price and wound up charging me for something else. Second, the bobcat I rented was difficult to use due to its not being serviced in quite some time. Third, they delivered the bobcat I rented late even after I called to confirm the delivery time two days prior and the morning of. The late arrival resulting in the project I was doing to be delayed a full day due to scheduling issues. They admitted fault but the owner refused to discount my rental. There are far too many rental companies out there to subject yourself to this sort of frustration.