PHOTOS AND VIDEOS
REVIEWS Write a Review
08/31/11Provided by Citysearch
I have been a customer at Ferman for more than 10 years and would trust them to work on any car I have. I bought 2 used and 1 new car from them over the years and have been impressed with the quality and service they offer every day. Thank you for everything Ferman, see you in 3 months! :)
05/05/11Provided by Citysearch
I purchased a used car mid april 2011 from Ferman. I thought the price was reasonable, but the tires were almost worn our (very near the wear bars). When I brought this to their attention I was told that they checked the tread depth and found that they were within their safety limits during their thorough shop inspection of the car. I mentioned that the tread wear rating on the tires was only 260 (very low) and so would need tires very soon if not immediately. No comment.
I wanted the car, and planned to negotiate some on the price due to the worn tires, but after getting sidetracked with insurance and finance issues late in the day, I forgot to haggle over the tires. A side note- when I took the car for a test drive, some idiot pulled right out in front of me, but when I hit the brakes the car just slid (on pavement) due to the worn tires I believe. Thankfully I missed hitting the guy by inches.
Anyway, when I remembered the tire issue, I had already signed all the papers and bought the car oh well- my mistake.
Then when Ferman emailed and called me asking if I was 100% satisfied with all aspects of the purchase, I told them no and brought up the tire issue again. I was told the manager would consider the issue and get back to me. So far, I haven't hear from him. So much for 100% satisfaction. If you tell them you are 100% satisfied they like that, but if you tell them you are not, they don't do anything about it- so why bother asking???
Looks like I'll be forking over about $800 for new tires now after only putting about 1000 miles on the car (an 09 camry with 18,000 miles on it - real good tires, right, that only go about 20k miles before they need replacing.
To top it all off, I called the local toyota dealer who had previously serviced the car to get a copy of the maintenance records, and was told that they had done paint and body work on the car. I was even more upset now. This wasn't disclosed to me by Ferman but when I contacted them about it, they said that it surprised them since nothing shows on the Carfax. I wonder why their ""thorough"" shop inspection of the car didn't find that there had been body work done on it- or maybe it did but they forgot to mention it to me. They did have me sign a copy of the carfax which seemed weird.
Not much I can do about either of these things now- except asking them for a little cash toward new tires (which I did and got none) and write negative reviews.
01/27/11Provided by Citysearch
Purchased a car from this dealership a few months ago. The salesman unknowingly ripped the tinting off the window when he removed the info sheet. There was some confusion as to whose responsibility it was to repair the tinting. I insisted it was their fault. The salesman who was new and uninformed (but very coureous), told me it was ours. Thankfully the manager came and immediately acknowledged their mistake and arranged for the repair. After I went home and looked over the paperwork, I had some questions. The finance guy called and answered all my questions. He put my mind at ease. Skeptical of car dealerships from past encounters, surprisingly I found this company to be honest and accommodating. Yes, I would definitely buy from them again.