Well I am 54 years old and have had to use several appliance services in the past. All I can tell you is this is the most dependable HONEST, and hardworking group I have run across. No wonder they have been in business so long. They had my parts and fixed right on the spot. What I liked is that the service manRoy and the man riding with him Mike worked together as a team and did it very quickly as not to have to charge so much labor. Call this company they will treat you right!