WE DECIDED TO GO WITH SHANKS TO SUPPORT A SMALLER BUSINESS-I AM SORRY THAT WE DID. MY GARBAGE HAS NOT BEEN PICKED UP FOR A MONTH NOW-PRIOR TO ANY OF THE PITTSBURGH SNOW.MY HUSBAND CALLED AND LMOM ASKING FOR A RETURN CALL/ANSWER. NO RETURN CALL WAS MADE-I CALLED THE OFFICE AND SPOKE WITH THE RUDEST LADY THAT I HAVE EVER DEALT WITH AT A BUSINESS. SHE TALKED OVER ME THE ENTIRE TIME-REFUSED TO GIVE ME ANY ANSWERS OR LOWER MY BILL DUE TO NON PICK UP. SHE THEN LIED TO ME AND INSISTED THAT SHE DID CALL US BACK AND THAT THEY EVEN TALKED TO US THEN HAD THE NERVE TO SAY"MAYBE I SHOULD CHECK WITH MY HUSBAND" WELL I HAVE CHECKED WITH MY HUSBAND-NOBODY CALLED US. WHEN I TOLD HER THAT MAYBE WE SHOULD GO WITH ANOTHER CO. SHE TOLD ME TO CALL WASTE MANAGEMENT-WHO TRAINED THIS LADY ON CUSTOMER SERVICE?!?!?!? IF THIS IS HOW EVERY CALL IS HANDELED I'M SUPRISED THEY ARE STILL IN BUSINESS! i THINK I'LL GO CALL WASTE MANAGEMENT NOW!