Placed and order through the FTD website which was then handled by Goshen Florist. The flowers that were ordered consisted of lavender,light pink,purple and white flowers. The flowers that were delivered had HOT pink flowers in it, which in turn made the arrangement look ridiculous. I clearly understand that substitutions can be made if the florist does not have the correct flowers/ or colors in stock. But the problem I have is after they were delivered I stopped by Goshen Florist to see if they by chance they had no other flowers of a reasonable color to to the similar picture on the website. While in Goshen Florist they had more than enough reasonable colored flowers to put in the arrangement to not make it look ridiculous. We contacted FTD they contacted Goshen Florist who refused to fix the problem. WE WILL NEVER USE GOSHEN FLORIST AGAIN AND WILL TELL EVERYONE WE KNOW ABOUT THIS!! If you want to receive a ridiculous arrangement of flower and not be even remotely satisfied be sure to contact them, they are company WHO DOES NOT STAND THEIR WORK OR ERRORS