I have been a client of NB vet for many years. But because i dont have sick animals and used them when i needed them, i was turned down as a client. You see, I inherited two puppies , who the owners at the time, used this vet also. I called them to ask them to switch to my account. I was told i could not come in anymore cuz i became inactive. Now these puppies have been going here since they were born. But the Callous office manager, Karen( funny her name is associated with something terrible, and her personal reviews been about how awful she is to seniors and people) told me i am not able to come back in with them cuz i stopped going ...Unbelievable!!! i talked to many vets and asked if they had the same policy and they were appalled at such treatment, as was i. yes, they are cheap, but if they treat their oldest customers like this , how will they treat new ones...but if you keep throwing money at them , and you dont stop going for a while, then by all means trust them with your pets. I think this is the most asinine policy i ever heard of. AND no i did not owe them money , nor did i cancel appts.

Excellent clinic! My visit could not have been more pleasant. My dog was seen in a timely manner and the prices were very fair. I felt the exam was thorough and did not feel rushed. I definitely would recommend this clinic.

Poor service. The front office is very very rude and they love drama. I took my dog there because she broke her leg and they did a terrible job fixing her leg. They didn't clean it up and she was in a lot of pain that I had to rush her to another vet clinic. I highly do not recommend this vet clinic.

I do not recommend new braunfels vet clinic at all. We started going there after a friend suggested it. We were loyal clients for the past five years putting up with their rudeness and sometimes openly hostile attitudes for quite awhile. We even put up with them refusing to see our new dachshund puppy for three days even though it had worms so bad they were crawling out of her behind. The last straw came though for us this past Monday. We noticed the puppy we adopted from the animal shelter in bastrop was acting sick and called an hour before closing to try and get her in. After five years and endless amounts of money spent there Dr. Grantham wouldn't bother to see her. Thankfully we were able to get in to banfield pet hospital in San Marcos. Thank goodness we did! Turns out she had parvo! Luckily she is well on the way to a full recovery thanks to Dr. Hewins. Now there is a super vet I would recommend to anyone!