I originally had my car fixed after a front collision and they did great work. With progressive I had the choice to go to a dealership or a local auto body shop and I chose the local to support local businesses. After picking up my car I noticed new chips off the paint on my back bumper that i believed were not there when I dropped it off originally. I called them the next day and the gentleman at the front desk said to find some times to bring it in and they will take care of me. I dropped it off on he 12th, got a call the 13th from a woman saying they didn't know what was being done to my car....I explained the situation and she said everyone was on vacation or off that i spoke to so thats why they didn't know what was being done and they someone would call me the following day if there were any issues. I waited a week and called on the 19th to se what was going on with what should just be a quick paint job. No one seemed to know what was actually going on with my car I was placed on holed twice. Actually spoke to Tom Shockey and he said he was reviewing cameras to make sure they were at fault. He said he would call me the following day. I waited till the 23rd because I understand people get busy and watching cameras is a time consuming activity. I spoke to someone who said that Tom was not in and that he would leave him a message. I never received a call from anyone letting me know what was happening and where they were in the process. I eventually just went and picked up my car on the 27th and they happily gave it to me. I don't care that it never got fixed because it was so small but i think their way of doing business with how they communicated to the customer who was without a car for 2 weeks is completely unprofessional. I am a business owner and if a customer claimed one of my associates did damage or something in the same criteria in my restaurant I would put every effort towards finding out what happened and make sure none of my associates were at fault and happily communicate to the customer that I reviewed camera and can't see anything or what I see if not their account of the story. If they did it or not just going to spend my money at a dealership from not on!