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They totally took advantage of a friend of mind, a female senior citizen, if you have AAA they will prompt the drivers to take the vehicle to their shop and then use the excuse that they cannot be responsible for what the driver does, they charged her for work that was not necessary I would stay clear of them .... they will be reported to AAA a business with a impeccable reputation.
I was very happy from "tow to go". The tow truck driver was extra careful with my car and was a good sport about dealing with my spastic and worried behavior/questions. Bobby was very kind when I need an extra time on my car and even put $10 in gas cause it was on "E" while it went out on a test drive.
I am a pastor of a local church and have used Pfeifer and referred many others in need to them. Never had a problem and always good service. They also have a great tow service. I have saved hundreds of dollars in unnecessary work that was trying to be sold to me at other mechanic shops. I've suffered from bad repairs at other places as well but never at Pfeifers. My experience has been excellent with them.
I as well have had issues with my car at that place. Nice people like you said. Not so great service.