Beware of Abusive Behavior

My wife and I had been looking forward all week to going to the Grower’s Outlet in Loganville, Georgia that she had heard so much about from her friends.

When we arrived Saturday morning we stopped at the Quicktrip next door to relieve ourselves. We observed all the cars coming in; it was a mob with limited parking. We were relieved when we saw a cop directing traffic. There was a couple coming out and loading up across the fence from where we parked at the station. I asked the gentleman would he mind holding the parking spot for me. He said he would. By the time I pulled up to the parking spot there was a gentleman with a large SUV who stopped right in front of us and began to load right in the aisle. I was patience, the cop was not. He started yelling at me and made statements like, “You have a problem with authority!” and ordered me to circle around. I did not respond, but everybody in front of me put the rush on, they could see the Loganville police officer become very agitated. After parking and exiting our vehicle we observed the same officer politely and patiently allowing cars to pull out of parking spaces and halting traffic as they did. I am not sure whether his agitation came from the fact that I happen to be a man or just a person of color. The excitement diminished. Just prior to purchasing several items my wife asked the cashier for a re-count of the items. The way this works a person counts your items and writes the total down on a slip of paper and you pay a cashier. The original counter seemed to look at us with some irritation when asked for a second count from the cashier. When you go there bring a pad and pencil to write down your purchases as they have no formal accounting. They admitted to having made mistakes when I humbled myself stating this is a new experience for us.

I tried to call the office this morning and all I got was a voice mail. It said if you need to contact them you could do so through email. The prices were great. The atmosphere is very pushy and mob like.

Hello all,

I would like to say that we have bought well over a hundred plants here this spring. All were healthy and are doing very well since we planted them. I agree the owner is a bit abrupt and may not be as cordial as she should be but consider this. She is under a tremendous amount of pressure. They are open seven days a week from March to June and get hundreds of customers every day. On weekends long waiting lines sometimes develop and she naturally wants to help her customers get thru the line as quickly as possible.In my experience Grower's Outlet has the best prices and the largest inventory in the state of Georgia. You will find dozens of varieties of plants you will not find anywhere else.We, a historic cemetery, are thrilled to be able to buy all the plants we need at rock bottom prices.If you are unfamiliar with plants it is best to go early in the day when it is slowest and the owner may have more time to help you.I do think she could use a couple more employees to handle questions for the very large number of customers buying plants there. She has answered some quick questions for me via email.Besides selling plants for 9-10 hours a day she must also update her website every night as to availablity. With several hundred varieties of plants that takes lot of her time too.My opinion is if you bought a plant and it died it is not the owners fault. You must have planted it in the wrong location or watered it too much or too little.Considering her breathtakingly low prices I would be embarrased to ask for a refund. We have saved hundreds of dollars on all the plants we purchased here and I don't mind her clipped manner.I am grateful to have found such a great place and we plan to purchase many more plants here in the fall and next spring.By the way I am not related to the owner or a friend, just a very, very satisfied customer.Thank You.

The owner told me "too bad." I will not spend another dime there.

Recently, I purchased plants from this company that had no identifying tags or planting instructions.I did have a general idea as to the type of plant but really needed more information for caring and tending to these plants. When I tried to call I could not speak to live person and received a recorded message directing me to their website. Finally, I sent an EMail with my inquiry but never received a response.