I haven't the words to tell you how sorry the experience was. I was left waiting so long, I very nearly walked out... and I dearly wish I had. The front office staff was an embarrassment, and the help in the back wasn't any better. Even the office manager was suspect, as I later came to find out. I wasted a good deal of time hoping these folks would finally deal straight with me. Please don't waste your time, or risk your health.