Installed a water heater for me for $1175 and did a decent job I guess other than the new water heater itself being dented. Afterwards, his employee tried to charge me $100 more than what was told it would cost. After I said I was quoted a different price, the guy griped and gave me a hard time. After a phone call to the boss (who had left at this point), the response back was "ok, we'll give you the $100 discount". Pretty shady! Michael himself was very nice (at first) but his staff was not very friendly in answering a couple basic questions. I'd give this overall interaction 2 stars.



Where Michael & company gets zero stars was concerning a second job. While installing my water heater I asked Michael if he could fix two faucet issues I had around the house. He took a look and said "absolutely, I'll order the parts and should get to it soon". Weeks went by and I didn't hear from him so I started calling. He wouldn't call me back so I called one last time to leave a message that I need to get this fixed so even though he said he ordered the part, I have to assume he doesn't want the job at this point so I'll take my business elsewhere. He calls me back immediately after that to say he's visiting the warehouse tomorrow to see if the part came in. Never heard from him again. My best guess is he had no intention of doing the job and purposely strung me along for weeks because I questioned his overcharging the first time around. That's just bad business and poor human interaction. If you appreciate courtesy and honestly, I recommend you find another plumber, just like I did.