This is such an awfully run service. They are not reliable and have the worst customer service. I tried this service because they were a little bit less expensive than the local service. My recommendation is to skip trying this service and go with the reliable service - Express 85. They know how to transport people in a reliable, safe manner, and their customer service is impeccable! Book with Express 85 and save yourself the aggravation. Book with Express 85 online or by phone - you will not be sorry!