I was admitted due to accidental overdose. My doctor had changed my meds and had a bad reaction. From the time I regained consiousness, I was treated with disrespect and harrasment, so much so I left A.M.A.

On the early morning of 2/15/14, Saturday, at about 6 am eastern time (was on my way to work in the eastern time zone) I attempted to reach my father who was a patient there. (Dad is a hospice patient but was an inpatient a few days.) I called and after 4 or 5 attempts through the operator, who sounded like I had just awakened her, and kept putting me through to the hospice answering service (outpatient services) and NOT my father (My dad's nurse is who I was requesting to speak to) I finally gave up on the black lady answering the hospital phone (operator?) and called back another time and asked to speak to the nursing supervisor. She was the most rude individual I have spoken with at any hospital ever before, just kept giving me a lecture on HIPAA and how the nurse couldnt tell me anything.... (as if I am not aware of HIPAA. I told her I was also an RN, on my way in to work to perform a 12 hour shift without my cell phone, and wanted to find out how my Dad had fared as I might not receive news all day,,, and my Dad is dieing and was supposed to be there receiving platelet transfusion... and I just wanted to speak with his nurse.) She was so rude to me, and this is an important moment in life, as I reminded her, birth, death of your parents... that I WILL NEVER FORGET HOW AWFUL I WAS TREATED by Sumner Regional staff. NO WONDER my Dad just wanted to get out of there! These folks who represented you made a LASTING IMPRESSION. Wont forget it.

It might seem strange to say a hospital is excellent, but that's how I feel about this one. They took wonderful care of my mother for 10 days. The staff was very friendly. The hospital was very clean and everyone went out of their way to make us feel at ease during a difficult time.