When an order is placed and the goods show up as expected, it's, well, what you expect. When things don't go well, that's when you find out what what a vendor is made of. Taylor checked on my order immediately this morning, explained why it got away on him, and made a real nice gesture. No run around or placing blame elsewhere. It was a pleasure to do business with Earth Sense / pellethead and I'll be back.

The building is really nice, pretty easy to find, and superb staff. I really enjoyed my time spent there looking around at the many different models they have. I am in the process of building a home so I did not purchase when I was in but I will go back and make my purchase.