John came out to look at my 14 year old washing machine - he was prompt and polite. Machine is toast though - he offered me 25% off if I get a new machine from them. Sounds like a good deal.

Great customer service, called got an appointment, told me up front the service call charge, showed on time and fixed the ice maker. Would use again

After replacing most of my appliances this year because repair costs were more than a new appliance, when my oven started giving me a problem I called Douglass instead of my usual repair people. What a wonderful experience! You actually speak to people not a menu. They have great attitudes and are extremely efficient. They actually troubleshoot the problem before arriving and are fully prepared with parts when they arrive. True customer service: a concept that other companies seem to have forgotten. All that and fair pricing to boot! They not only have a new customer but a new advocate.