Keep your customers happy during outages.

Hours

Do you know the hours for this business?

Categories

Computer Software & Services, Internet Products & Services

Services/Products

Constant status is software AS a service that is used for keeping your customers informed AT ALL times during outages. Deployments. Or maintenance windows. OUR platform lets your team manage and communicate outage notifications in a single framework with ease and keep your customers informed and happy. Is your team struggling to keep customers informed of planned or unplanned service outages? this is a common problem because the individuals responsible for sending these types of customer notifications (engineers) are typically NOT wired to effectively and PROACTIVELY communicate with customers. Constant status solves this problem by reducing the amount of time it takes them to create a professional notification and send it to their customers via multiple subscription and communication channels. Your team will love using constant status because it’s simple. Fast. And generates personalized and professional notifications with ease. Are your customers frustrated by the lack of status updates during an outage? it CAN BE a terrible experience to SIT AT your desk with your frustration level rising because YOU feel like you’re in the dark about when an outage started. What the current status is. And what the ETA is on a resolution. Constant status provides customers with multiple subscription and communication channels SO they CAN BE notified however and whenever they want. If that doesn’t satisfy them they CAN always access the constant status WEBSITE where they CAN view an UP to date historical status timeline. Are YOU tired of constantly having to remind your team to send status updates? engineers tend to keep customers informed AS an afterthought while they are intently trying to resolve the underlying problem. Good for them. BAD for your customer. Constant status solves that problem by sending your team reminders via multiple channels. We’re the virtual boss tapping them on the shoulder asking them to send a status update to their CUSTOMERS. DO YOU need to provide executive management with uptime and SLA metrics? we’ve GOT YOU covered with a customizable metrics dashboard that provides YOU with more than enough data for your boss(es). Engineers that DID a terrible JOB of communicating. Customers frustrated by the lack of information flow. Executive management asking for data that was nearly impossible to gather. We started constant status because we encountered ALL of these same issues and needed a solution to ALL of them. Constant status provided US with that solution.

Other Links

http://www.constantstatus.com

http://www.constantstatus.com/contact