Was sent to City Collision for a repair estimate after our car was damaged while parked in front of our home. We decided to have our car repaired there even though there were some unfavorable reviews on the internet. The garage was clean, Evan took time to explain what repairs would need to be done and when the car would be finished. We picked up the car today as scheduled and it looks great. So pleased we decided to take a chance with City Collision. We would go back without hesitation.

This company brags about it's exceptional customer service. Don't believe it! I dropped off my vehicle for repairs and NEVER heard a word from them until I called 5 days later. Only to discover that a 7 day repair had turned into a much longer time frame. I was never notified even though the company knew about the additional time needed 3 days after I dropped off the vehicle. This all happened the week before Christmas. I asked the manager to do the right thing and pay for my cost of a rental vehicle. He flatly refused. All he could say was I'm sorry. Their website and printed material proudly discuss their customer service skills. Don't believe it.