I began calling on 7-7-07 because the washer in the building I live in wasn't agitating the clothes. No one ever serviced the machine but I was lied to and told someone did. I put my clothes in and what found out was the was neither agitates the clothes or removes the water left in the clothes. The clothes were so wet that, even with the help and strength of my boyfriend, we couldn't get the majority of the water out and therefore, couldn't put them in the drier. I've left numerous messages and haven't received a call back. The company has even gone so far as to lie to the property manager by telling her that a crew was out and the washer was fixed, that was about 2 weeks ago and the same stagnant, bug infested water remains in the washer since the last time I attempted wash, approximately three weeks ago!