Brought my car in originally a while back due to the harsh winter giving my little 2006 audi a beating due to how low it resides to the ground. At the end of last years harsh winter my bumper was finally hanging off and punctured my tire. So I called Geico and they recommended I go through this all in one fast service. Geico has been amazing so far with everything so I gave it a shot. They gave me a newer rental vehicle, but they took FOREVER getting my car back to me, they kept prolonging how long they needed to hold on to it while they "waited for parts". I finally got it back, it was a good quality repair so I was content and ignored how long it took them. Rewind to about a month and a half ago, while getting coffee in the morning before work I get blinded by the sun and get into a fender bender with a coworker of mine 2 blocks from my place of work. I call Geico, file the claim, they are very friendly and refer me back to the all in one service center at Abra. Here is where I made my big mistake, I decided to give them another chance. I went in, paid my $500 deductible and got a rental car fairly quickly. Fast forward a little bit, it takes them quite some time to "get my parts in" again. I have a cool rental car, that still is not the same thing as being comfortable in my own vehicle. They finally call me to come pick it up, I drop off the rental and pick up my car the following day. A week later I'm pulling out of my work parking lot and there is a loud bang and my bumper falls off. The plastic ripped and it was hanging all of the way off. After getting home I call the shop as the head mechanic had asked me to reach out to him if I had any issues. He sounded like he could care less and my call was a gigantic inconvenience to him. He told me his mechanics were gone for the day but I could bring the car out and leave it there for his mechanics to look at the following day. My significant other called back as she was not satisfied with that answer. He then lets her know there is a shop down the street from us in nampa, that would have been nice to know originally. I go down there, it had sounded like the mechanic was going to take care of it and get it fixed so I was relieved. I get to the Nampa location, after standing around for 20 minutes a mechanic finally comes out to look at my car, without saying anything he then goes inside to grab his friend. They look at it, then tell me that I ripped it off. They inform me that due to this being my fault they are not going to pay for it, that it could not be their doing. I had to have ripped it off without hearing any sound or noticing that something was up under my car to the point it could tear that bumper off. However they did ask me 3 times in a row if I would like to file a new claim with them or pay for the repair out of pocket. Its almost like they wanted me to drop my complaint and repay them for something that should have been done right the first time. I then reach out to Geico, they provide me with my adjusters number and let me know I have to go through him. I get off work early and drive down to the all in one Abra autobody shop where coincidentally the "unbiased adjuster" has a desk sitting right beside the mechanic. It turns out he left work early for the day, therefore I got off of work early for no reason as he just decided to go home randomly. I finally arrive at the same time he is working, he comes outside for no joke 1 minute looks at it and tells me it is not the shops fault. He said I somehow ripped it off without knowing it. That's crazy considering how well my car made it through our last winter that had over 35.5 inches. So my car was virtually a snow plow pushing snow and ice alike out of my way all winter long without breaking down. My bumper made it through months of this crazy weather without having any issues at all. But your right, it just falls off randomly. Because in the years I have owned this car the bumper falls off all the time, specifically