I'm new to the area and when my computer crashed I didn't know to turn to. I got this listing from the actual phone book (yes - one of those!) and I got really lucky. It's not often in any service sector you find a provider that is honest with solid know-how along with flexibility and affordablility. That's what John, the owner, demonstrated to me overwhelmingly. My problems where deep and many and he was indepsensible in getting my system back and running so that I could type this! There are plenty of services you hope you won't need and especially in the Tech world with sky-high service costs and very often people get left in the dark about what's happening or what's actually getting fixed - like a good mechanic, if and when you find one - hold on dearly - and tell the people you care about to save them from unnecessary pain. (And yes I am an actual customer - just happily returned from picking up my sorry old comptuer and - no - I was in no way compensated for this review)