used ror years with no problem, took him a comforter, he got some little spots on it. i took it back twice to see if eh would get it out, I even told him I would pay again, if he could get the spots out. he was more concerned that I wanted it for free, would not listen tome and started yeeling at me. Even his wife started yelling in chinese. I tried to leave with it, and his wife wouldn't let go of it! They are crazy, I was being more than fair and he was worried that he may have to do something for free. i will never use them again. they are NOT reasonable.