Nice people. Came out when they said they would and fixed it quick.

I called them due to no heat. It was subfreezing and they said they would be there the next day. They never showed or called. I called back, they said it was a mixup and they'd be out the next day. Again, no show. Four days after the first call they called to tell me they would come out but if my unit was frozen it would cost 300 dollars to thaw it, up front. AVOID this place! Unreliable and costly.

ARS Nashville installed a new Heat Pump (Trane) in our house this December. Everybody from Sales to the Installers were great. The work was beautiful and they were proud of it. On another occasion I was out of town and we had a water leak. Since they also do plumbing I called them to help my wife out with the leak. This team was prompt courteous and the price was very reasonable. The will be our HeatAir and plumbing company from now on. (Found them doing a survey at Home Depot for Air replacement.)

ARS Nashville installed a new HVAC split system for our house in July, 2009. They had problems in the past and I was hesitant to let them do the work. They said they just had a new general manager to shake up the whole operation. They also offered the lowest price for equivalent equipments and warranty among the companies I talked with. Two guys spent a whole day installing the system and the overall work was very good. I was with them all the time, offering a hand and asking a question occasionally. I don't know whether my presence had made them more careful on the job. The system worked well except the furnace fan (hanging under floor joists in crawlspace) would vibrate the floor above it. I contacted them about the issue and they said they would put in vibration pads but never did it. They fixed a couple minor errors during winter maintenance in October, and when I mentioned the vibration, Chris (the quality guy) modified air return to fix it. All the ARS guys were nice.