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Old Town Pizza Of Naperville Inc

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Pizza, American Restaurants, Caterers

2959 Artesian Rd Ste 167, Naperville, IL 60564

630-922-4600

OPEN NOW: 
Today: 11:00 am - 9:00 pm

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REVIEW SUMMARY

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2 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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steinbach

03/28/11

Provided by Citysearch
Lov'n the pizza!!!

Although we don't eat pizza every day we have tried most every other place in Naperville and come back to Old Town cause it just has the perfect crust for us!!! When we get out of town company ( A LOT) they always request it on return visits....since we only like thin crust pizza, I can only speak about that, but for this family...it rocks and we'll keep bringing it home for our family! We get great customer service, it's great to have in the neighborhood and it feels like family by now....

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napervillebizwoman

01/01/09

Provided by Citysearch
Unspeakable Customer Service

Maybe it was a rough day for this business owner, but I was completely shocked with the way he handled an unsatisfactory pizza order for pick-up. We've only ordered from them once prior, but Old Town Pizza is in the neighborhood and we would rather support small or family owned businesses than some of the chains in economic times like this. Unfamiliar with their menu and various styles of pizza, my husband asked a lot of questions over the phone while placing our order. There was obvious miscommunication with the order taker when he struggled to describe the difference between the deep dish and the sicilian style crust pizza. When we got the pizza home, it was not at all what we thought we had ordered. We called to inquire about why the pizza came the way that it did and spoke with the owner to determine what could be done about it. We're typically easy to please and the last to complain at a restaurant, but given that we spent $30 and wouldn't be eating the pizza, we figured there had to be another solution. The owner got on the phone and was immediately defensive and rude. He told us that it wasn't ""their job to recite the menu and describe everything in great detail."" He also said that ""we should take responsibility for not understanding what we were ordering."" I've never encountered a business owner that blames the customer for their dissatisfaction. Although he reluctantly made another pizza (of lesser value), we will not be supporting this small business again in the future. Maybe we would consider it if the food was superior among competitors, but unfortunately, the only real attraction is their convenient location.

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DETAILS
General Info
Old Town Pizza is a chain of Italian dining outlets that specializes in pizzas and pasta dishes. Its restaurants serve a variety of traditional cheese, vegetarian and chicken pizzas with various toppings, such as cheese, sausage, pepperoni, spinach, bacon, ground beef, chicken, mushrooms, black olives and tomatoes. Its restaurants menu also includes salads, french fries, breaded mushrooms, sandwiches, wraps, hot dogs, desserts, beverages, and seafood and meal entrees. Old Town Pizza additionally provides catering services for private and corporate functions and gatherings. It organizes fundraising programs for the support of churches, schools, sports teams and scouting events. The company maintains one of its locations in Naperville, Ill. Its restaurants accept American Express, MasterCard and Visa cards.
Extra Phones

Phone: 630-922-4601

Fax: 630-922-4601

Fax Number: 630-922-4601

Hours
Regular Hours
Mon - Tue:
Wed:
Thu:
Fri - Sat:
Sun:
Categories
Pizza, American Restaurants, Caterers, Delicatessens, Hot Dog Stands & Restaurants, Italian Restaurants, Restaurants, Sandwich Shops
Payment Options
Price Range
$$
AKA

Old Town Pizza Co

Other Email

Other Information

Parking: Lot, Private

Wi-Fi: Free

Attire: Casual

Wheelchair Accessible: Yes

Cuisines: Deli, Caterers, American, Sandwiches, Hot Dogs, Italian, European, Continental, Pizza

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

Specialties: Corporate Meetings, Openings, Socials

Price Range : Average

Pets Allowed: No

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Data provided by one or more of the following: DexYP, Data Axle, Yext.