First off let me say this, This has been by far one of the better smoke shops in the area, and i've been a long time, loyal customer..... until now. I made a purchase on a vector mini torch over a month ago, used it for no more then a few days and then when i went to refill the lighter it wouldn't fill. Brought it back to village sensations on sunday july 13, and was told two weeks for it to be fixed. today is tuesday august 5, and still have not received my torch, it's been over FOUR WEEKS when i was only told TWO weeks! After stopping by for a 5th time(because village hasn't called me ONCE on the STATUS of the torch) i was given a rather disgruntled answer by the young man with spiked hair which sounded like, "they told us two weeks, so thats what we told you. At least it has a lifetime warranty, otherwise you wouldn't be getting anything back." Yea he's right, But i also would have bought a PROPERLY WORKING TORCH 100 times over in this time frame. Also when i asked for the customer service # to vector he replied with, "we dont have it, im sure you can find it on google." So you dont have a customer service # for one of your suppliers....? That Seems very odd, don't cha think? I will be taking my money and smoking needs up to middletown NY which is 40 mins away from me compared to village which is 5 mins down the road, That's how disappointed and upset i am with the lack of customer service from village, And again i've been shopping here for over 8 years, but will never again

Terrible customer service. I used to go here all the time and after one bad experience, will never go here ever again. They need to learn how to treat customers.The young girl at the register was rude that I wanted to void a charge and pay with cash. Like 30 seconds was the death of you or something. The manager was on her side and said I was being rude to her. WOW. I work in customer service and people like that would be fired in an instant.