Rob is very knowledgeable and walks you through the entire process. Which is why I was surprised that our phone quote differed of that from the actual contract (through email) which was $2000 more!! When confronted, Rob was kind enough to tell us that he mumbles (again a surprise to me, because as everyone mentioned, including ourselves, he was clear and walk you through the process and explained in great detail what needed to be done). When that didn't work, his story had a twist...maybe we heard him incorrectly. I don't know about you folks out there, but I know I listen intently when a large cost or replacement is required for something that I own. Rob misquoted and has hidden what he did, rather than being truthful with us. While I'm sure they did a great job and fixed what needed to be done in our vacation home, it's a shame that he treated us as if he had no idea what we were talking about. We had no choice but to get the HVAC replaced with Cooper Mechanical Service, but I plan to never use their services again on just sheer principle. I really hope you feel that the extra $2000 was worth it and that you continue to sleep at night.