I took my Suzuki SX4 in for an oil change on 7/17/13. Since the filter is difficult to get to, my husband always checks the car when I return home after the work. The technician at this business cut a piece out of the Splash Shield, so he could get to the filter. The piece costs $119.80. We filed a complaint, and were told that the owner, Jerry Vanderstelt would call back - he didn't, so we began the first of many calls to him. He promised to replace the part, but never did. Yesterday he said that he would compensate us with $80, but that it could take up to 45 days to get the check to us. When we argued about the lengthy time and that we were skeptical of his honesty, he responded that the deal was off. His advertisement says, "We do what we say we are going to do and we take care of our customers." No you don't Mr. Vanderstelt. Your technician damaged my car, because he was too lazy to do the job correctly, and you are not taking the responsibility that you promise.

The car wash peeled back my door trim and the owner never got back to us when we wanted to discuss a way to handle the damage (we even offered to pay for half the cost) never getting my car washed there again.