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Great customer service! Jonathan was knowledgeable and professional. He made my purchase quick and easy. I had a minor issue with the pillow I bought. When I called back up to the store, no answer - phones were down due to the earthquake tremors earlier. I called another location for advice and the mgr, Asaad, told me to take the pillow back into the Murphy store and "they will go from there". I did, but they had closed early. I decided not to make a big deal out of the pillow though the zipper was broken. On delivery day, I did not receive my order. I called the Murphy store and Asaad happened to be there. He was very apologetic about the mix up & made sure that I was given a new date/time. He asked about the outcome of my pillow issue. I told him I decided to keep it. He asked that I return/exchange it.He made sure to let mgr Chris know that I was coming in. Chris was very nice too. He made me another pillow offer I couldn't refuse. The delivery guys were great 2. Customer for life!