Mattress Firm
Add to Favorites217 E Fm 544 Ste 509, Murphy, TX 75094
972-423-7384
PHOTOS AND VIDEOS
Furniture Row
Serving the Murphy area.
REVIEWS
Write a Review
01/11/15
Great customer service! Jonathan was knowledgeable and professional. He made my purchase quick and easy. I had a minor issue with the pillow I bought. When I called back up to the store, no answer - phones were down due to the earthquake tremors earlier. I called another location for advice and the mgr, Asaad, told me to take the pillow back into the Murphy store and "they will go from there". I did, but they had closed early. I decided not to make a big deal out of the pillow though the zipper was broken. On delivery day, I did not receive my order. I called the Murphy store and Asaad happened to be there. He was very apologetic about the mix up & made sure that I was given a new date/time. He asked about the outcome of my pillow issue. I told him I decided to keep it. He asked that I return/exchange it.He made sure to let mgr Chris know that I was coming in. Chris was very nice too. He made me another pillow offer I couldn't refuse. The delivery guys were great 2. Customer for life!
- Hours
- Regular Hours
Mon - Sat: - Categories
- Mattresses, Beds & Bedroom Sets, Furniture Stores
- Brands
- beauty rest, posturepedic, sealy, serta, simmons, tempur-pedic
- Neighborhood
- The Timbers
- Other Link
http://stores.mattressfirm.com/tx/murphy/mattress-stores-murphy-tx-6012.html