Bargains are ok. But, the manager lacks people skills, BIG TIME!! I bought something and had a slight, manageable problem, so I asked to speak to the manager. He was rude, very short with me and never did understand my issue! He obviously is like this all the time because when I mentioned it to someone else, I was told he's always rude. Bad business Essex. His name is John Rollins.

This review is about customer service and not the store necessarily. John the shift manager was rude for no reason. I myself work in retail and understand the things you deal with, but we were completely reasonable. We had purchased a "queen dual control" heating mattress pad (according to the package and their stickers) late summer, and set it aside for winter. Well we pulled it out last week and went to place it on the bed and it was a full pad, with one control and a different manufacturer than listed. We brought it to the store tonight to just show them what they sold us, as we were aware we couldn't return or exchange as it had exceeded the 30 day policy. He immediately copped an attitude with us and turned his back on us and started helping someone else when were still speaking with him. Completely uncalled for as we weren't disgruntled or rude to him. You sir, need some people skills!