This furniture store receives a 3 star due to the fact that they were helpful in our decision making process, however we were told it had to be special ordered because they had sold the one off the showroom and it would be in within two weeks. This was at the end of May and it has not been delivered nor have we received a phone call as to what may be the problem. Usually this Furniture Store keeps a very high rating with me due to past experiences, but for some reason has fallen short on this purchase. It is July 6th and still no call nor delivery. I am disappointed that we were not kept updated on the situation. I would suggest that if you buy from Hess, to purchase what they have, and not what they will have to order for you. They are a good Home town store and have always been respectable in the community, I just do not know what has happened in our situation.