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1 Reviews
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
anonymous

01/17/10

Big name but service akin to Walmart. I wont use this company again. I bought a handmade rug in Turkey of wool and cotton which I brought to Wells for a cleaning. The rug I got back was several inches shorter on both ends, probably 5 inches shorter on each ends due to shrinkage/warping from their cleaning. I am guessing they did not look to see that the rug had cotton in it, though it was clearly visible on the reverse of the rug in stark white against the reds of the wool. In addition to shrinking, the rug (which originally laid flat) was warped and rippled all over so now the rug does not lay flat at all. Wells essentially wrecked it. Brought the rug back to the store and while going over the problem it was clear that the manager did not know the rug had cotton in it and told me that they cannot make any amends since the sales invoice that customers sign waives any claims in cases of cleaning. They recommended someone who could fix the warping at my expense ($150+). J Lanza, Mendham

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DETAILS

For More Then 80 Years, Wells Done is well done!

General Info
Carpet cleaning service in Morristown, New Jersey
Hours
Regular Hours
Mon - Sat:
SunClosed
Social Links
Categories
Carpet & Rug Dealers, Carpet & Rug Cleaners, Carpet & Rug Repair, Furniture Cleaning & Fabric Protection, Rugs, Upholstery Cleaners
Services/Products
    Carpet RepairCarpeting
Payment Options
Brands
Congoleum, Durastone, shaw
Location
Norther NJ
Languages
English, Spanish
Other Information

Services: Carpet Repair

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Data provided by one or more of the following: Thryv, Data Axle, Yext.